Frequently Asked Questions
Have questions? We’ve got answers! Our FAQ page is here to help you find everything you need to know about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to assist!
Shipping & Returns
How long does shipping take?
We offer standard shipping, which typically takes 5-7 business days for delivery. You’ll receive tracking details once your order has been dispatched.
Do you ship internationally?
Yes, we do offer international shipping! Delivery times and shipping rates may vary depending on your location. Please check our shipping policy for more details.
What is your return policy?
We accept returns on unopened products within 14 days of purchase. Unfortunately, we cannot accept returns on used or opened items for hygiene reasons.
Our Products
What materials are used in your Jewellery?
Our jewelry is made from sterling silver, stainless steel and gold-plated brass. Each product description lists the specific materials used.
Is your jewellery suitable for everyday wear?
Yes. Many of our pieces are designed with daily elegance in mind. While we recommend care with fine stones or delicate settings, our jewelry is made to be worn, cherished, and lived in.
Will our jewelry tarnish?
With proper care, our jewelry will last a long time. We recommend avoiding contact with water, perfumes, and harsh chemicals, and storing jewelry in a dry place when not in use.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.
Can I use a discount code with my order?
Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.
